Mageleven Refund Policy

Refund Policy

At Mageleven, customer satisfaction is our top priority. We recognize that occasionally, despite our best efforts, situations may arise where our customers are not fully satisfied with our services. To maintain your trust and provide a risk-free experience, we have implemented a transparent and hassle-free refund policy.

Our refund policy is designed to ensure fairness, flexibility, and prompt resolution. If, for any reason, you are not completely satisfied with the services you have received from Mageleven, we encourage you to reach out to our dedicated support team. Our team will promptly review your concerns and work diligently to find a suitable solution that aligns with your needs.

• Transparency: We believe in open communication and transparency. Our refund policy is clearly outlined on our website, providing you with all the necessary information about the terms and conditions. At Mageleven we do not have any hidden price for anything. But this is made clear that we do charge for the extension customization and support you to make any changes in an extension you download from our website.
• Flexibility: We understand that circumstances can change, and we strive to accommodate your needs accordingly. Our refund policy offers flexibility to cater to various situations.
• Timeliness: We value your time and promptly address refund requests. Our support team works efficiently to review your case and provide a resolution within a reasonable timeframe.
• Hassle-Free Process: We have designed our refund process to be as simple and convenient as possible. No lengthy forms or complicated procedures are involved. Our support team is there to guide you through the process and ensure a smooth experience.

We at Mageleven are committed to building long-term relationships based on trust and satisfaction. Our transparent, hassle-free refund policy is a testament to our dedication to exceptional customer service. We are here to support you throughout your journey with us, ensuring a positive and rewarding experience.

100% Satisfaction Guarantee

We are confident in the quality of our work and the value it brings to your business. However, if for any reason you are not completely satisfied with our extensions within 30 days of purchase, simply request a full refund. No questions asked. Mageleven is delivering free extensions for Magento 2 stores. You get a refund for the Magento 2 customization and support services. As both the services at Mageleven are paid; right now we are providing the free extension to Magento 2 stores.

Custom Project Flexibility

For custom projects, our agreements clearly outline the refund terms based on the agreed-upon deliverables. If we meet your expectations and meet the mark, we offer adjustments or compensation to ensure your satisfaction.

Transparent Communication

Throughout every step of our engagement, we maintain open and transparent communication. We ensure that you are fully informed and confident in your investment, addressing any questions or concerns you may have.

Bonus Benefits

In addition to our refund policy, we also offer a range of bonus benefits to enhance your experience with Mageleven. All those benefits; we have added below. You can have a look at all of them to leverage the same for your online store built on Magento 2.

• Consultations: Schedule a consultation with our experts to discuss your goals and objectives. We provide valuable insights and advice to help you make informed decisions.
• Guaranteed Uptime: Rest assured, your online store will remain up and running, driving sales around the clock. We prioritize stability and uptime to ensure your business never misses a beat.
• Open Source Champions: Mageleven actively contributes to the Magento community, ensuring long-term stability, support, and innovation for our customers.

We will process your request for refund within seven business days.

Please send us a request with your Order ID or e-mail used during the payment through our Customer Support Center.

After your refund has been approved, the money will reappear in your Credit Card, Debit Card, or PayPal account. You must expect it within seven business days, depending on your Credit Card or PayPal service.

At Mageleven, we strive to build long-term relationships based on trust and customer satisfaction. Our refund policy and commitment to privacy demonstrate our dedication to providing you with the best possible experience.